feat(admin-frontend): 补齐活跃筛选与支付快照能力

新增用户管理“活跃状态”高级筛选，并在后端支持
activity_status 复合规则，支持按活跃与非活跃筛选用户。

补齐订单支付成功快照落库与后台展示，保存支付渠道、
支付方法、实付金额和支付 IP，并在订单详情中优先展示。

同时增强节点页在线/离线筛选与批量删除、仪表盘快捷入口，
并修复已关闭工单再次回复后自动重开的统一语义。

附带同步测试、迁移、CI 工作流命名及知识库记录

app/Services/TicketService.php

@@ -22,11 +22,7 @@ class TicketService
                 'ticket_id' => $ticket->id,
                 'message' => $message
             ]);
-            $isAdmin = $userId !== $ticket->user_id;
-            $ticket->reply_status = $isAdmin
-                ? Ticket::REPLY_STATUS_REPLIED
-                : Ticket::REPLY_STATUS_WAITING;
-            $ticket->last_reply_user_id = $userId;
+            $this->applyReplyState($ticket, (int) $userId);
             if (!$ticketMessage || !$ticket->save()) {
                 throw new \Exception();
             }
@@ -52,6 +48,24 @@ class TicketService
         $this->sendEmailNotify($ticket, $ticketMessage);
     }
 
+    /**
+     * Applies the unified reply state to a ticket.
+     *
+     * @param Ticket $ticket The target ticket.
+     * @param int $userId The replying user ID.
+     * @return void
+     */
+    private function applyReplyState(Ticket $ticket, int $userId): void
+    {
+        $isAdmin = $userId !== $ticket->user_id;
+
+        $ticket->status = Ticket::STATUS_OPENING;
+        $ticket->reply_status = $isAdmin
+            ? Ticket::REPLY_STATUS_REPLIED
+            : Ticket::REPLY_STATUS_WAITING;
+        $ticket->last_reply_user_id = $userId;
+    }
+
     public function createTicket($userId, $subject, $level, $message)
     {
         try {