feat(admin-frontend): 补齐活跃筛选与支付快照能力

新增用户管理“活跃状态”高级筛选，并在后端支持
activity_status 复合规则，支持按活跃与非活跃筛选用户。

补齐订单支付成功快照落库与后台展示，保存支付渠道、
支付方法、实付金额和支付 IP，并在订单详情中优先展示。

同时增强节点页在线/离线筛选与批量删除、仪表盘快捷入口，
并修复已关闭工单再次回复后自动重开的统一语义。

附带同步测试、迁移、CI 工作流命名及知识库记录

tests/Unit/TicketServiceReplyStateTest.php

@@ -0,0 +1,51 @@
+<?php
+
+namespace Tests\Unit;
+
+use App\Models\Ticket;
+use App\Services\TicketService;
+use PHPUnit\Framework\TestCase;
+use ReflectionMethod;
+
+class TicketServiceReplyStateTest extends TestCase
+{
+    public function test_user_reply_reopens_closed_ticket_and_marks_waiting(): void
+    {
+        $ticket = new Ticket([
+            'user_id' => 1001,
+            'status' => Ticket::STATUS_CLOSED,
+            'reply_status' => Ticket::REPLY_STATUS_REPLIED,
+            'last_reply_user_id' => 2002,
+        ]);
+
+        $this->applyReplyState($ticket, 1001);
+
+        $this->assertSame(Ticket::STATUS_OPENING, $ticket->status);
+        $this->assertSame(Ticket::REPLY_STATUS_WAITING, $ticket->reply_status);
+        $this->assertSame(1001, $ticket->last_reply_user_id);
+    }
+
+    public function test_admin_reply_reopens_closed_ticket_and_marks_replied(): void
+    {
+        $ticket = new Ticket([
+            'user_id' => 1001,
+            'status' => Ticket::STATUS_CLOSED,
+            'reply_status' => Ticket::REPLY_STATUS_WAITING,
+            'last_reply_user_id' => 1001,
+        ]);
+
+        $this->applyReplyState($ticket, 3003);
+
+        $this->assertSame(Ticket::STATUS_OPENING, $ticket->status);
+        $this->assertSame(Ticket::REPLY_STATUS_REPLIED, $ticket->reply_status);
+        $this->assertSame(3003, $ticket->last_reply_user_id);
+    }
+
+    private function applyReplyState(Ticket $ticket, int $userId): void
+    {
+        $service = new TicketService();
+        $method = new ReflectionMethod(TicketService::class, 'applyReplyState');
+        $method->setAccessible(true);
+        $method->invoke($service, $ticket, $userId);
+    }
+}